Have a question, or just want to say hello? We would love to hear from you.
Send us a message using the form below or email us at support@arkilla.store, and one of our team members will be in touch soon!
Common Questions
Where do you ship?
We ship to most countries, including New Zealand, Australia, the USA, Canada, much of Europe, and many countries across Asia.
Not sure if we deliver to you? Just email our support team at support@arkilla.store and we'll let you know.
What is the cost of shipping?
Shipping is calculated at checkout based on your location.
Please note that some countries may charge import or duty fees on incoming orders. These are set by your local government rather than by us, so we recommend checking your country's rules before placing your order.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Google Pay, and Apple Pay.
When will my order ship?
Most orders are processed and shipped out within 24 hours. You'll receive a confirmation email with your tracking number as soon as your order is on its way.
What is your shipping time?
Delivery usually takes an estimated 7 to 30 days, depending on your location. We ship every order as quickly as we can, but transit times can vary. If you'd like a more accurate estimate for your area, email us at support@arkilla.store with your shipping address and we'll help.
I received the wrong or damaged item. What should I do?
We're sorry for the trouble. Our team will put it right, with a free replacement.
Just email us at support@arkilla.store with your order number and a photo of the item, and we'll take care of the rest.
My order hasn't arrived yet, what should I do?
Check the tracking number in your shipment confirmation email for the latest update.
If it's been longer than 30 days, or your tracking hasn't moved in a while, email us at support@arkilla.store with your order number and we'll chase it up for you right away.